Reopening from June 2nd, 2021

 

Dear Friends,

In response to the Government moving Offaly to level 5 of the National Framework for living with Covid-19, we have decided that the County Arms Hotel Birr will close until further notice. We have made this decision with great regret, as it will have a serious impact on the livelihoods of all our colleagues and the opportunities of our customers to celebrate special occasions with family & friends.

The safety of our colleagues, our customers, and our community is always our priority. We are disappointed for all of you who had planned to visit us during this period. If we have not spoken already to rebook for alternative dates, we will soon. We are committed to ensure that while Covid-19 may have delayed your treat or happy occasion, that it does not deny you the opportunity to make those happy memories. Over the coming weeks, reservations will be available to take your calls on Monday to Friday between the hours of 10am & 5pm on +353 57 9120791. You may also visit our excellent website www.countyarmshotel.com to view our special offers and make your reservations. Our best value breaks are always found on our own website.

We have decided to go above & beyond what required of us to ensure that we play our part to support our community to suppress the virus and protect those in the front line. We would like to thank all of you who have been so supportive of our decisions and encourage everyone to do a little more than is asked – it will help us to beat this thing.

We look forward to a happier time when we can again welcome you to the Hotel and sincerely hope that until then, you and your families can stay safe & well.

County Arms Management.

Health and Hygiene

safety charter

The County Arms Hotel has developed a program that will introduce a new standard of hotel cleanliness and disinfection to ensure the County Arms Hotel Guests enjoy an even cleaner and safer stay and most importantly one that is always visible. Our “Covid-19 Organisation Response Plan Program” has been developed with our leading Health & Safety and Hygiene Experts. The County Arms Hotel has ensured that to maintain and continually improve the “Covid-19 Organisation Response Plan Program” with its employees, they must complete a Covid-19 Safety Induction and must complete a pre-return-to-work questionnaire. Our Hotel Online Training platform ensures up-to-date records and mandatory Health, Hygiene & Safety Training, and Customer Service training is completed during our re-opening preparations and will continue throughout the year.

The County Arms Hotel will undertake the following measures

 1.     Physical Distancing

 Customers will be advised to practice physical distancing by standing at least 2 meters away from other groups of people not travelling with them while standing in lines, using elevators, or moving around the hotel. Reconfiguration of furniture throughout adhering to the Social Distance Guidelines in Bars, Restaurant, and Banquet Suites. Plexiglass Barriers will be in place at Reception Desks on Main Lobby.

 2.     Hand Sanitizer 

There will be accessible Disinfecting Facilities at Entrance to the Hotel

 3.     Front of House Signage 

There will be Health and Hygiene reminders throughout the Hotel for all guests and customers.

 4.   Back of House Signage

Signage will be posted throughout the hotel to remind employees of the proper protocol for wearing and disposing of PPE. Also, best practices for hand washing, sneezing protocol, and avoiding touching their faces.

 5.     The County Arms Hotels “Safe Stay Seal”

 To indicate that Guests’ rooms have not been accessed since been thoroughly sanitised and cleaned a “Safe Stay Seal” will be affixed to each bedroom door on completion of full sanitisation of the room.

 6.     Hygiene Hot Spots in Guest Rooms 

 The 10 High Touch Areas in Guests Rooms including light switches, Telephone & TV Remote Controls, Closet Goods, and door handles will be given additional attention.

new cleaning protocol

 

 7.     Less Communal Access

   Breakfast Buffet has been replaced with Table Service, a limited number of Guests in Lifts.

 8.     Reduced/Removed amenities in Guest Room

·       Pen, paper and Guest stationery

·       Guest directory & brochures

·       Glasses replaced with individually wrapped disposable

·       Cups in bedrooms replaced with Disposable Cups

 9.     Increased Cleaning Frequency in Public Areas

Dedicated public areas such as Rest Rooms, Counter Tops and Elevator Buttons.

 10.  Focus on Leisure Club

Improved guidelines for disinfecting the Fitness Club and limiting the number of Guests allowed in at any one time. The HSE has advised that proper chlorination of hot tubs and swimming pools kills CV -19. The Springs Leisure Club carries out regular chemical checks to ensure chlorine levels are maintained at the optimal level. Thermal Suite, Sauna & Steam Room will reopen at a later date, they will be sprayed at regular intervals with sanitizing spray. Our Club Staff will be practising strict hygiene controls including handwashing between clients along with sanitising and ventilating treatment rooms between appointments.

 11.  Employee & Guest Concerns

Based on the best advice at the time, our employees will be given clear instructions on how to respond swiftly and report any suspected cases of COVID 19. We have developed a COVID Rapid Response Team within the hotel to deal with any occurrences. We will be ready to provide support to our customers. Employees will be instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a co-worker or Guest with a cough, shortness of breath, or other known symptoms of COVID 19. Employees and customers who are exhibiting any of the symptoms of COVID 19 while at the hotel are instructed to immediately notify their manager (employees) or a staff member (Guests and customers). An isolation room will be available for any suspected cases and in the event of a suspected case medical services will be called.

12. Case Notification

If we are alerted to a possible case of COVID 19 at the hotel, we will work with the HSE to follow all appropriate actions recommended by it. Throughout the enhanced cleaning process, our Hotel Team Members will be provided with personal protective equipment and enhanced training designed to protect their well–being while continuing to deliver The County Arms Hotel level of Hospitality.

 

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